Enough is Enough
As I reflect on my journey into the HOA management field, I have often wondered whether I should have started sooner. However, I have come to realize that my path has been shaped by experiences and opportunities that have allowed me to develop the skills and knowledge necessary to excel as a Community Association Manager. This role uniquely enables me to utilize all of my expertise in one position, allowing me to effectively manage homeowners’ associations and make a meaningful impact.
Upon entering industry, I quickly became aware of a troubling trend: many management companies view their communities simply as business accounts, prioritizing profit over genuine care for residents. This perspective was difficult for me to accept, as my own ideals of community service extend well beyond the monthly assessments paid by homeowners. My commitment lies in ensuring that communities are clean, that residents’ concerns are heard and addressed, and that issues are resolved rather than overlooked or forgotten. I believe that homeowners deserve exceptional management in return for their hard-earned money, and my goal is for them to feel proud to live in a community managed with urgency and dedication.
Starting with my own management company presented its own set of challenges, especially as I consider the balance of increasing responsibilities with my personal journey. Despite this, my conscience will not allow me to stand by while homeowners' associations are underserved. I am committed to changing the culture of the industry, demonstrating that trustworthy and dependable management companies exist. I want every HOA to recognize that there are managers who truly care about each homeowner, and who see themselves as partners in building stronger, more vibrant communities. The negative reputation created by indifferent management must be corrected, and I am determined to be part of that change.
For me, the role of Community Association Manager means being involved in every aspect of managing a community: from answering financial questions, to communicating with vendors, conducting project walkthroughs, overseeing ongoing projects, and ensuring that every vendor is paid promptly for their work. I believe that nothing and no one should be overlooked. When vendors are treated well, they take greater pride in their work, which leads to better results for homeowners and enhances the community’s reputation. Ultimately, this level of commitment ensures that homeowners see the true value of their investment in the association.
I am on a mission to transform the HOA management industry by advocating higher standards and a renewed sense of responsibility among management companies. My hope is that this dedication and drive will inspire established companies to reevaluate their practices and take greater accountability for the communities they serve. By promoting genuine care, transparency, and responsiveness, I aim to encourage industry to move beyond profit-driven motives and embrace a culture of service that truly benefits homeowners and strengthens communities.
I am dedicated to fostering improvement in both Homeowners Associations and Condominium Associations. My mission is to ensure that every community receives the attention, care, and professionalism it deserves. By advocating for higher standards and genuine responsiveness, I strive to create associations where residents feel valued and proud of where they live. This commitment extends to every aspect of management, reflecting my belief that the foundation of strong communities lies in trustworthy, dependable leadership and a service-oriented approach.